Refund policy

Refund Policy

Thank you for shopping with us at Nomis Candles.

We take great pride in crafting high-quality, handmade candles. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 14 days of delivery. To be eligible for a return, your item must be:

• Unused and in the same condition as received

• In the original packaging

To start a return, please contact us at nomisscent@gmail.com with your order number and reason for the return. 

Please do not send your purchase back without contacting us first.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note: original shipping costs are non-refundable.

Exchanges

We do not offer exchanges at this time. If you received a damaged or incorrect item, please contact us immediately and we will make it right.

Non-returnable items

• Used candles

• Custom or personalized orders

• Sale items (if marked final sale)

Shipping returns

You are responsible for paying the return shipping costs. We recommend using a trackable shipping service.